Return Policy

Satisfaction Guarantee & Eligibility for Return

We are committed to your satisfaction with our products. We offer a 60-day refund policy for eligible products subject to the conditions outlined below.

Items purchased with a gift card, BOGO offer, or percentage-discount promotion are not eligible for return. Email us to initiate the refund process: info@teslabiohealing.com

Returnable Products (Subject to RMA Approval)

The following products are eligible for return within 60 days of receipt, provided they meet the requirements listed below.

Biophotonizer/BioHealer (Adult, Pet, and Children models only)

20% return processing fee applies
Purchased at list price only.

QiRenew System

20% return processing fee applies
Purchased at list price of $9,999

PawRenew Pet Bed

Purchased at list price - Large $799, Medium $775, Small $750

Return Requirements

Product must be in the same condition as when received.
Complete the return request form, including a picture of the product in its current condition.
Upon review and approval of the product condition, a Return Merchandise Authorization (RMA) number will be issued.
Return shipping costs are the responsibility of the customer.
Email us to initiate the refund process: info@teslabiohealing.com

Non-Returnable/Non-Refundable Purchases

The following purchases are considered FINAL SALE and are not eligible for return or refund:

Purchases made with a discount code, special price, promotion, event, or through an affiliate, reseller, or partner.
SweetPay or any financed purchases
Rental, lease, or partner program purchases
Service purchases

Non-Returnable Products

The following products are NOT eligible for return or refund:

Personal Products:

Biophoton Eye Mask
Biophoton Pillow
Neck Pillow
Energized Spring Water
Energizing Water System
Accessories