Most return requests are received after less than two weeks of using a single BioHealer, our entry level product intended for mild to moderate conditions. 

Most return requests are received after less than two weeks of using a single BioHealer, our entry level product intended for mild to moderate conditions. While many users experience improvement within a short time period, others will require over 4 weeks of 8 hours daily use to “feel the signs of improvement”. This time period of “noticeable improvement” differs from one user to another by the number of devices used, the type of devices used, coupled with severity and duration of the medical condition, age of the user, etc.

Our Device Use Recommendation Table helps to explain and aims to guide your purchase decision and your wellbeing planning and management process. To ensure you have been using your device optimally, we also encourage you to review the following information: Best Practices For Using Tesla BioHealing Technology

Refund Process:
After review the above resources, you still feel the product is not working for you and wish to return, we accept replacement or refund requests caused by a manufacturing defect, i.e., failure to generate Life Force Energy, within 60 days of purchase.

In the event of damage incurred to product during transit, pictures of both the product and packaging are required to be submitted within 48 hours of package delivery. They will be reviewed by the Shipping Carrier (UPS/FedEx, DHL) as the shipping carrier may pick up damaged goods so a claim can be filed with the Carrier.

Please email info@TeslaBioHealing.com with your order number to apply for a return. If approved for a return you will receive a RMA # (Return Merchandise Authorization). An RMA can only be issued after approval of refund eligibility. All returns must be within 60 days of purchase and have the assigned RMA # included in the shipping address on the return label. We cannot accept any return without RMA # over 60 days. The customer will be responsible for shipping and packaging costs related to returning or exchanging.

RETURNS FEE:
If after reviewing the information above, you would still like to apply for a return, please fill out the form on the following link. If your return application is approved, we will issue you an RMA and return instructions via email. You will be responsible for all associated shipping costs. Upon receipt of the returned unit(s) an inspection will take place. If undamaged, a 20% returns fee will be deducted from your paid cost of the technology. Shipping fees will not be reimbursed.

A 20% Returns Fee applies to all BioHealer returns. Any order with a shipping address outside the USA, any Generator order, Center Exclusive Promotions and any purchase(s) made via a financing program are Not Eligible For Return. 

To be eligible for a refund minus 20% return fees, items must meet the following criteria:
1) Returns requests must be made within 60 days of purchase
2) Product must be returned to our facility within 2 weeks of RMA issuance
3) Returned product must be in original (non-damaged) condition.

All returns must be accompanied by an RMA number, products without RMA are not eligible for a refund.